We take great pride in the superior quality of our products and want you to be pleased with your purchase. We believe in offering the very best value, quality and selection to our customers. You may return any unused and unopened item purchased from us for any reason within Thirty (30) days of your purchase. If you purchased your merchandise through a "Buy Three, Get Three Free" or similar offer, all items must be returned in order to receive a refund. If you return a partial amount of merchandise, you will forfeit the free product and receive a refund on the discount price per item based on the total purchase.
Your complete satisfaction is our ultimate goal. You may return any item shipped by MiracleSmoke.com, keeping the following in mind:
To request a refund you must obtain an RMA (Return Authorization). Requests must be made by telephone (located on your receipt and also in the footer of the website) and submitted with your order information and explanation of the why you wish to return the product. You MUST call to receive an RMA. If you return your product without a RMA number you will not be refunded. Shipping and handling charges are non-refundable. For returns, you must carefully package the product, you are responsible for the cost of return shipping, and we must physically receive the return within the 30 day period. Company reserves the right, at its sole discretion, to reject any return that does not comply with these requirements. Once your return has been received, a credit to your card will be issued and an e-mail confirmation will be sent within 30 days.